Customer Success Stories
See how businesses like yours are using FiveFlow to transform their online reputation.
Featured Stories
Bondi Beach Hotel
Sydney, Australia
Rating Change
3.8→4.7
New Reviews
+147
"We went from page 3 to page 1 on Google for 'hotels near Bondi Beach'. Our bookings are up 40%."
Sarah Chen
General Manager
Smile Dental Sydney
Sydney, Australia
Rating Change
4.2→4.9
New Reviews
+133
"The sentiment filter is genius. We've had zero negative reviews since starting — unhappy patients give us private feedback instead."
Dr. Michael Ross
Practice Owner
Morrison Plumbing
Melbourne, Australia
Rating Change
4→4.8
New Reviews
+77
"Set it up on Monday, had 12 new 5-star reviews by Friday. Best ROI of any marketing we've done."
Jake Morrison
Owner
Bondi Beach Hotel
Sydney, Australia
The Challenge
Struggling to compete with larger hotel chains in Google search rankings despite excellent service.
The Solution
Implemented FiveFlow to send SMS review requests to guests 2 hours after checkout.
"We went from page 3 to page 1 on Google for 'hotels near Bondi Beach'. Our bookings are up 40%."
Sarah Chen
General Manager
Results in 4 months
Google Rating
Total Reviews
+147 new
313% increase in reviews
Smile Dental Sydney
Sydney, Australia
The Challenge
Only 23 Google reviews despite 15 years in business and thousands of happy patients.
The Solution
Set up automated review requests via email after each appointment, with sentiment filtering.
"The sentiment filter is genius. We've had zero negative reviews since starting — unhappy patients give us private feedback instead."
Dr. Michael Ross
Practice Owner
Results in 6 months
Google Rating
Total Reviews
+133 new
578% increase in reviews
Morrison Plumbing
Melbourne, Australia
The Challenge
Competing against larger plumbing companies with marketing budgets 10x their size.
The Solution
Automated SMS requests sent same-day after job completion, asking for Google reviews.
"Set it up on Monday, had 12 new 5-star reviews by Friday. Best ROI of any marketing we've done."
Jake Morrison
Owner
Results in 5 months
Google Rating
Total Reviews
+77 new
642% increase in reviews
Coastal Kitchen
San Diego, CA
The Challenge
New restaurant struggling to build credibility against established competitors.
The Solution
QR code on receipts linking to FiveFlow landing page, plus follow-up SMS for reservations.
"We went from 8 reviews to 127 in our first 3 months. Now we're the #2 rated seafood restaurant in San Diego."
Maria Santos
Owner
Results in 3 months
Google Rating
Total Reviews
+119 new
1488% increase in reviews
Pacific Realty Group
Los Angeles, CA
The Challenge
Agents had great client relationships but weren't converting them into online reviews.
The Solution
Integrated FiveFlow with their CRM to automatically request reviews after closing.
"Our agents now have strong personal review profiles. It's become a major competitive advantage in listing presentations."
David Park
Broker
Results in 8 months
Google Rating
Total Reviews
+155 new
456% increase in reviews
Quick Fix Auto
Austin, TX
The Challenge
Customers loved the service but rarely thought to leave reviews online.
The Solution
SMS sent when car is ready for pickup with simple review link.
"We're now the highest-rated mechanic in Austin. Customers tell us they chose us because of our reviews."
Tom Williams
Owner
Results in 6 months
Google Rating
Total Reviews
+178 new
318% increase in reviews
The FiveFlow Effect
Aggregate results across all our customers
47,892+
Reviews Generated
4.2→4.8
Avg Rating Improvement
73%
Negative Reviews Prevented
312%
Avg Review Increase
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