Privacy Policy
Last updated: December 1, 2025
Your Privacy Matters
At FiveFlow, we're committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We collect information you provide directly to us, including:
Account Information
Name, email, company name, phone number
Customer Data
Customer names, emails, phone numbers you upload
Usage Data
How you interact with our services
Device Information
IP address, browser type, device identifiers
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send review requests on your behalf to your customers
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:
- Service Providers: With vendors who assist in providing our services (e.g., Twilio for SMS, SendGrid for email)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
All data encrypted in transit and at rest
Access Control
Role-based access with MFA required
Monitoring
24/7 security monitoring and alerts
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us at privacy@fiveflow.com.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
- Withdraw consent at any time
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
FiveFlow Privacy Team
Email: privacy@fiveflow.com
Address: 123 George Street, Sydney NSW 2000, Australia